Before ordering
Compare available testing categories, review pricing, and start with the intended use of the result rather than choosing only by price.
Review pricingGet practical DNA testing support before and after you order. uDNA can help you identify the right testing category, understand the collection workflow, find order and shipping information, and locate the most relevant next step without sorting through unrelated pages.
Personal health, pet, breeder, legal, and identity-related testing can require different sample and documentation workflows.
The fastest support route depends on whether you are still choosing a test, already have a kit, need order information, or are waiting for laboratory processing and results.
Compare available testing categories, review pricing, and start with the intended use of the result rather than choosing only by price.
Review pricingRead the instructions before collecting. Sample type, preparation, labeling, packaging, and return steps can vary between tests.
View collection guidanceReview shipping expectations and the applicable return terms before sending a kit back or requesting a change to an order.
Read the shipping policyLearn when the estimated turnaround period normally begins and how to approach the information shown in a completed report.
Understand your results
A short, specific message helps the support team identify your order and understand what you need. Do not send sensitive genetic documents or unnecessary personal information through an unsecured message.
Starting with the correct order information helps reduce unnecessary back-and-forth and makes it easier to direct the question appropriately.
Decide whether the question concerns test selection, collection, shipping, an existing order, processing time, or completed results.
Share the order number, test name, current stage, and a concise description of the issue without including unnecessary private data.
The appropriate action may involve reviewing instructions, confirming an order detail, waiting for processing, or using a different workflow.
uDNA’s state pages provide regional starting points for customers in New York, Florida, Texas, Ohio, and Oregon. Actual collection options, laboratory routing, shipping steps, and documentation requirements depend on the test and its intended use—not only your city or ZIP code.
For formal legal or identity-sensitive cases, confirm the required collection method and laboratory standard before placing an order.
These resources answer common questions about processing, privacy, collection, formal documentation, and order policies.
Review these quick answers before contacting support. The exact procedure can still vary by test, sample type, and intended use.
Start with the purpose of the test. Health-focused, pet, breeder, personal-information, and formal legal tests can use different samples, reporting formats, and documentation procedures. Review the relevant product page or contact uDNA before ordering when the intended use is unclear.
Many DNA tests use an at-home cheek-swab or another collection method that can be completed by following the kit instructions. Formal legal or identity-sensitive testing may require supervised collection and documented identification procedures.
Turnaround time generally relates to laboratory processing after an acceptable sample reaches the applicable laboratory workflow. Delivery time, incomplete order details, unsuitable samples, and the type of analysis can affect the overall timeline.
Stop before mailing the sample and review the instructions for the selected test. Contact support with the test name and order number when contamination, incorrect labeling, insufficient collection, or another error may have occurred.
No. Health-focused genetic reports provide information about the markers included in the test. They should not be treated as a medical diagnosis or a replacement for assessment and advice from a qualified healthcare professional.
A documented chain-of-custody workflow may be necessary when a result is intended for court, immigration, identity verification, or another formal purpose. Confirm the receiving organization’s requirements before ordering because an at-home informational test may not be suitable.
Tell uDNA what you need the test for, whether it concerns a person or pet, and whether the result is for personal information or a formal purpose. The support team can help identify the most relevant starting point, sample workflow, and information to review before ordering.
