Last updated: July 1, 2026
UDNA.net respects your privacy and is committed to protecting the personal information provided through our website, ordering process, testing kits, customer support services, reseller operations, and laboratory testing process.
This Privacy Policy explains how UDNA.net may collect, use, disclose, retain, and protect personal information.
By using UDNA.net or purchasing a testing service through our website, you acknowledge the practices described in this policy.
Depending on how you use UDNA.net and the type of testing service ordered, we may collect:
Your name
Email address
Telephone number
Billing address
Shipping address
Order and transaction information
Payment confirmation details
Order, kit, or laboratory reference numbers
Information submitted through website forms
Customer support communications
Kit registration details
Sample identification information
Consent forms
Identification documents where required
Medical or test-related information where required
Information needed to perform the selected service
Browser, device, IP address, and website usage information
Payment card information may be processed by a third-party payment provider. UDNA.net may not receive or store complete payment card details.
Certain services require the submission of a biological sample, such as a cheek swab, blood sample, or another approved sample type.
Samples may be connected to an order number, kit number, laboratory reference, or other identifier used to manage testing.
Clients must collect, identify, package, and return samples according to the instructions supplied with the kit.
Some tests require completed consent forms, identification, medical information, or additional supporting documentation before laboratory processing can begin.
Biological samples and information required to complete the selected service may be shared with the laboratory or testing provider responsible for performing the test.
UDNA.net may use personal information to:
Process and manage orders
Confirm payments
Deliver testing kits
Register kits and samples
Coordinate laboratory processing
Verify consent forms and supporting documents
Communicate about an order or sample
Provide customer support
Arrange replacement kits or re-testing
Deliver or facilitate access to test results
Prevent fraud and misuse
Maintain business and transaction records
Improve website performance and services
Meet legal, tax, accounting, regulatory, and contractual obligations
Information is used only for legitimate testing, operational, support, security, administrative, and legal purposes.
UDNA.net operates through a reseller process.
This means clients may place orders through UDNA.net while sample testing is completed by an independent laboratory, testing provider, or service partner.
Information reasonably required to complete the service may be shared with:
Testing laboratories
Reseller and fulfilment partners
Payment processors
Shipping and courier providers
Website hosting providers
Email and communication platforms
Customer support providers
Data storage and technology providers
Professional advisers
Government, legal, or regulatory authorities when required
Results are sent or made available through the applicable reseller process.
Depending on the selected service, results may be delivered by email, secure portal, downloadable report, or another approved method.
The applicable laboratory or testing provider may maintain separate privacy, sample retention, disposal, data storage, and quality-control procedures.
Some tests require completed and signed consent forms before processing can begin.
Additional documentation may include:
Identification
Medical information
Guardian authorization
Participant details
Sample collection records
Other test-specific documents
UDNA.net may collect, review, retain, and share required documents with the relevant laboratory or service provider for the purpose of completing the requested test.
Missing, incomplete, unsigned, inaccurate, or unacceptable forms may delay laboratory processing.
Some samples may fail or require re-testing because of:
Insufficient biological material
Contamination
Sample degradation
Incorrect sample collection
Improper packaging
Shipping damage
Missing identification
Missing or incomplete consent forms
Laboratory quality-control requirements
Technical limitations
When re-testing or a replacement sample is required, UDNA.net and the applicable laboratory may use the client’s contact, order, sample, and test information to arrange the next steps.
Prenatal testing may involve additional privacy, consent, identification, medical, sample collection, and shipping requirements.
Prenatal samples must be collected, packaged, and returned according to the instructions included inside the prenatal testing kit.
Clients must not use general sample return instructions, instructions from another testing kit, an address from a previous order, or an unrelated laboratory address.
Failure to follow the prenatal kit instructions may result in delays, sample rejection, or the need for replacement samples.
Published turnaround times begin only after:
The samples arrive at the correct laboratory
The samples are identified
The samples are accepted for processing
Required consent forms are received
Required documents are approved
Laboratory intake is complete
Laboratory turnaround time does not include:
Kit delivery time
Sample collection time
Return shipping time
Courier delays
Customs delays
Missing documentation
Consent verification
Sample failure
Replacement sample collection
Re-testing
Shipping delays are outside the laboratory turnaround time.
UDNA.net may use cookies and similar technologies to:
Operate the website
Maintain shopping cart and checkout functions
Remember user preferences
Understand website traffic
Measure website performance
Improve user experience
Detect technical or security issues
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
UDNA.net may share personal information only when reasonably necessary to:
Process an order
Ship a testing kit
Complete laboratory testing
Verify consent and supporting documents
Deliver test results
Provide customer support
Maintain website operations
Prevent fraud
Comply with legal obligations
Protect legitimate business interests
UDNA.net does not sell personal testing information to third-party advertisers.
Personal information may be retained for as long as reasonably necessary to:
Complete the requested testing service
Maintain order and transaction records
Provide customer support
Resolve complaints or disputes
Prevent fraud
Meet legal, tax, accounting, contractual, and regulatory obligations
Enforce applicable agreements
Independent laboratories and testing providers may apply separate retention periods for biological samples, test data, reports, consent forms, and laboratory records.
UDNA.net uses reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, email service, electronic transmission, or storage system can be guaranteed to be completely secure.
Clients are responsible for protecting their email accounts, passwords, order details, portal access information, and downloaded reports.
Subject to applicable legal requirements and identity verification, clients may request:
Access to certain personal information
Correction of inaccurate information
Updates to contact details
Information about how personal information has been used
Withdrawal from optional marketing communications
Deletion of certain information where retention is not required
Some information may need to be retained for laboratory, transaction, financial, tax, legal, regulatory, security, or fraud-prevention purposes.
UDNA.net may contact clients regarding:
Order confirmation
Payment status
Kit shipment
Sample receipt
Missing consent forms
Missing documentation
Failed samples
Re-testing
Results availability
Customer support matters
These communications are required to administer the selected service and may continue even when a client has opted out of promotional communications.
Testing involving a minor must be authorized by a parent, legal guardian, or another person legally permitted to provide consent.
Additional consent, identification, or authorization documentation may be required before a minor’s sample can be processed.
UDNA.net may link to third-party laboratories, payment processors, courier companies, service platforms, or other websites.
UDNA.net is not responsible for the privacy practices, security, availability, or content of third-party websites and services.
Clients should review the applicable third-party privacy policies before submitting information.
UDNA.net may update this Privacy Policy to reflect changes in testing services, laboratory relationships, website operations, business practices, or legal requirements.
The updated version will be published on this page with a revised effective date.
Questions or privacy requests may be directed to:
UDNA.net
Email: info@udna.net
Website: UDNA.net
