Health test selection
Review the purpose of each health-focused test and choose the page that best matches the question you want to explore.
Explore methylation testingGet help choosing a health-focused or pet DNA test, understanding sample collection, reviewing an order step, or finding the right support resource for your location.
Tell us the test category, whether you already placed an order, and whether you need at-home or supervised sample collection.
A few clear details can help direct your question to the most relevant test, collection, order, or results resource.
Do not send medical files, government identification, payment details, or other sensitive documents through a general message unless uDNA has provided a secure submission method.
Use the closest support path below. This can help you reach the relevant information before sending a general question.
Review the purpose of each health-focused test and choose the page that best matches the question you want to explore.
Explore methylation testingCompare breed identification, inherited disease screening, DNA profile, and other dog or cat testing categories.
View pet DNA testsCheck general shipping information, kit delivery expectations, and policies that may apply before contacting support.
Read the shipping policyA legal or administrative case may require supervised collection, identity checks, and documented sample handling.
Review chain-of-custody testingNot every test requires a clinic visit. Some testing paths may begin with an at-home kit, while legal cases can require a supervised collection process. Use the location pages to find the most relevant starting point for your area.
Test and collection requirements depend on the selected service and the purpose of the test.
Start with your goal, add the relevant order or collection details, and use the guidance provided for your next step.
Explain what you want to learn or confirm. Include whether the question concerns a person, dog, cat, current order, or sample.
Include the test category, your current stage, your general location, and whether formal documentation may be required.
Review the test, collection, account, policy, or results resource that best matches the reason for your request.
A wellness-focused test, pet test, and legal DNA case do not follow the same process. uDNA organizes guidance around the test purpose, collection method, documentation needs, and next action.
Recommendations should begin with what the customer needs the test to address.
The correct collection path depends on the test and how its results will be used.
Cases involving courts or agencies may need more documentation than a standard personal test.
Sensitive files and identity documents should use an approved secure workflow instead of a general message.
These answers can help you prepare the right information before contacting uDNA.
Include the test name or category, whether you have already ordered, your current step, and your general location when the question relates to local collection or availability.
uDNA can direct you to the most relevant test category based on your stated goal. Review the product purpose, sample type, and report scope before placing an order.
State that the results may be used for a legal or administrative purpose. Do not begin with a standard personal kit unless the selected process is confirmed as suitable for that purpose.
Timing depends on the selected test and begins after the laboratory receives an acceptable sample. Review the listed turnaround guidance for the exact product you order.
Start with the report instructions and the educational material provided for the test. DNA reports should be read within the stated purpose and limits of that test.
Start with the uDNA support centre for order and process questions, or browse the test catalogue when you are still deciding which health or pet DNA test best matches your goal.
